Ku91 Terms & Conditions — A Complete Guide to Using the Platform

1 General Terms and Conditions

These Terms & Conditions apply to the ku91 platform (https://ku91.win) and all its services. ku91 reserves the right to update these terms at any time. Any changes will be communicated on the website.

• These Terms & Conditions are issued in English and apply specifically to users in Bangladesh.
• Ku91 is an internationally licensed online gaming platform.
• If any provision of these terms is found to be unenforceable, the remaining provisions will continue to apply.
• Ku91 reserves the right to modify, suspend, or discontinue any service at any time without prior notice.

2 Account Register

To register on ku91, you must provide accurate and complete information. Accounts created with false details may be suspended at any time and any funds held may be forfeited.

• Each person may only open one account. Multiple accounts per individual are strictly prohibited.
• The name, date of birth, and mobile number provided at registration must be accurate.
• A copy of your national ID or passport may be requested for account verification.
• Keeping your login credentials secure is your responsibility. Never share your password with anyone.
• If you notice any unusual activity on your account, contact support immediately.

3 Eligibility Requirements

The following requirements must be met to use ku91:

• You must be 18 years of age or older.
• Online gaming must not be legally prohibited in your country of residence.
• You are of sound mind and playing of your own free will.
• You are not an employee, partner, or family member of a ku91 employee or partner.

4 Deposits & Payments

Ku91 supports multiple deposit methods, including Mobile Banking, Nagad, Rocket, and bank transfer.

• The minimum deposit amount is BDT 500.
• Deposits are usually instant, though processing may occasionally take up to 1–3 hours.
• Deposits must be made from your own payment account only. Third-party payments are not accepted.
• Always use the correct reference number when making a deposit, or your payment may be delayed.
• Ku91 does not charge any deposit fees, though your payment provider may apply their own.

5 Withdrawal Policy

The following conditions must be met to withdraw winnings:

• The minimum withdrawal amount is BDT 1,000.
• Account verification (KYC) must be completed before making a withdrawal.
• Withdrawals are typically processed within 1–6 hours. Bank transfers may take 1–3 business days.
• Withdrawals can only be made to the same account used for the deposit.
• Rollover conditions must be met before winnings from bonuses can be withdrawn.
• Withdrawals may be held pending investigation in cases of suspicious activity.

6 Bonuses & Promotions

Ku91 bonus and promotional offers are provided under specific terms:

• Each bonus offer has its own rollover requirement (typically 10x to 30x).
• Each user may claim any given bonus offer only once.
• Bonus funds cannot be withdrawn directly; withdrawal is only permitted after the rollover conditions have been met.
• Bonus abuse (claiming bonuses through multiple accounts, game hedging, etc.) is strictly prohibited.
• Ku91 may modify or cancel any bonus offer at any time without giving a reason.
• Ku91's decision on all bonus-related matters is final.

7 Gaming Rules

The following rules apply when playing on ku91:

• Each game has its own rules, which can be viewed when the game is launched.
• If a game is interrupted due to a technical issue, play will resume from the last saved state.
• Game outcomes cannot be changed due to internet disconnection.
• Once a bet is confirmed in Sports Betting, it cannot be changed.
• The dealer's decisions in Live Casino and the results from the game server are final.

8 Prohibited Activities

The following activities are strictly prohibited on ku91:

• Operating multiple accounts under the same identity.
• Abusing the bonus system or engaging in fraudulent activity.
• Using software, bots, or automation tools to play games.
• Unauthorized access to another player's account.
• Money laundering or illegal financial transactions.
• Intentionally exploiting any vulnerability or bug in the platform.
• Collusion — gaining an unfair advantage by coordinating with other players.

9 Account Closure & Suspension

Ku91 may suspend or close an account under the following circumstances:

• Violation of Terms and Conditions.
• If an account was opened using false information.
• Failure to submit documents required for verification.
• Extended inactivity (over 12 months).
• At the user's own request.

Users may also contact support at any time to close their account.

10 Responsible Gaming

Ku91 takes responsible gaming seriously. We believe entertainment should be enjoyable, not stressful.

• You can set your own daily, weekly, or monthly betting limits.
• You may take a temporary break at any time (cooling-off period).
• You can lock yourself out for a set period using the self-exclusion option.
• Our support team is always available to assist with gambling addiction concerns.

For more information, visit our Responsible Gaming View the page.

11 Privacy & Data Protection

Ku91 is committed to protecting your personal information. We never sell your data to third parties.

• Your data is protected with SSL encryption.
• Payment details are not stored on our servers.
• Your information is used solely for service delivery and legal compliance purposes.

For more information, visit our Privacy Policy Read.

12 Dispute Resolution

For any disputes or complaints, please contact our support team first. We aim to provide a resolution within 24–48 hours.

• If ku91 is not notified within 30 days of submitting a complaint, it will be considered withdrawn.
• In disputes regarding game outcomes, the game server logs will serve as the definitive record.
• If the issue remains unresolved, you may appeal to ku91's licensing authority.