Ku91 Privacy Policy — Our Commitment to Protecting Your Information

1 Introduction

Ku91 (https://ku91.win) is an internationally licensed online gaming and entertainment platform. This Privacy Policy explains how ku91 collects, uses, and safeguards your personal information.

By using our website, you agree to this Privacy Policy. It applies to all pages, services, and applications on ku91.win. If you do not agree with this policy, please refrain from using our platform.

We believe transparency is the foundation of trust. That is why this Privacy Policy is written in plain, straightforward language so you always know exactly what we do with your data.

2 What Information We Collect

Ku91 may collect your information in several ways. Details are provided below:

Directly from you:

• At registration: name, email, mobile number, date of birth, address
• At verification: national ID or passport details
• At payment: payment method details (Mobile Banking, Nagad, Rocket number)
• Information provided when contacting customer support
• Information about participation in promotions or surveys

Automatically collected:

• IP Address and Device Information
• Browser type and version
• Log of how long each page on the site was used
• Gaming History and Betting Records
• Login time and location data

3 How We Use Your Information

The information we collect from you is used for the following purposes:

We never use your data for any purpose not stated in this policy. If we ever need to use it for a new purpose, you will be notified in advance.

4 Information sharing & third parties

Ku91 never sells your personal data. However, information may be shared in the following limited circumstances:

• Payment providers: Mobile Banking, Nagad, Rocket, and our banking partners receive the information needed to process payments. They are all bound by strict privacy policies.
• Identity verification services: Your information may be shared with licensed identity verification agencies for KYC purposes.
• Game Providers: Our game provider partners may receive limited information to ensure your gaming experience runs smoothly.
• Legal Authorities: We may be required to share information with authorities under a court order or legal obligation.
• Fraud prevention: Information may be shared with licensing authorities to prevent fraud or money laundering.

5 Cookie Policy

Ku91 uses cookies to deliver a better experience on our website. Cookies are small text files stored in your browser.

The types of cookies we use:

• Essential cookies: Essential for login sessions and security. These cannot be blocked.
• Performance cookies: To analyze which sections of the site receive the most traffic.
• Functionality cookies: To remember your preferences such as language and theme settings.
• Marketing cookies: To show you relevant promotions (you can turn this off).

You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may limit some features of the site.

6 Data protection measures

The technical and administrative measures ku91 has put in place to protect your information:

• 256-bit SSL/TLS Encryption: All data transfers occur over encrypted channels.
• Firewall & DDoS protection: Our servers are protected against external attacks.
• Two-factor authentication (2FA): An added layer of security for your account.
• Regular security audits: Our systems are regularly audited by third-party security experts.
• Restricted Access: Only authorized personnel have access to your information.
• Data backup: Regular backups are maintained on secure offline servers.

7 Data retention period

Ku91 does not retain your data longer than necessary. Retention periods depend on the type of data and the purpose it was collected for:

• Account Information: For the duration your account is active, and for 5 years after closure (for legal compliance purposes).
• Transaction records: 7 years, in accordance with financial regulations.
• KYC Documents: 5 years after the last transaction.
• Support Chat: 2 years.
• Log data: 12 months.
• Marketing preferences: Until you withdraw your consent.

Once the retention period ends, data is securely deleted or anonymized.

8 Your Rights

As a ku91 user, you have the following rights regarding your personal data:

• Right to know: You may request to know what personal information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate information.
• Right to erasure: You may request deletion of your data where there is no legal obligation to retain it.
• Right to restrict processing: You may request that we stop using your information for specific purposes.
• Right to portability: You can request a copy of your personal data in a machine-readable format.
• Right to Withdraw Consent: You can unsubscribe from marketing emails or notifications at any time.

To exercise any of these rights, please contact our support team. We typically respond within 30 days.

9 Children's privacy

Ku91 is exclusively for users aged 18 and over. We do not knowingly collect information from anyone under the age of 18.

If a minor has registered by mistake, parents or guardians are welcome to contact us. We will immediately close the account and delete all associated data.

For more details on responsible gaming and minor protection, please visit our Responsible Gaming View page.

10 Policy changes

Ku91 reserves the right to update this Privacy Policy at any time. When changes are made:

• The last updated date on the website will be revised accordingly.
• For significant changes, a notification will be sent to your registered email address or account.
• Continued use of the site after any changes indicates your acceptance of the updated policy.

We recommend checking this page regularly. The date of the latest update is shown at the top of the page.

11 Contact

For any privacy-related questions, complaints, or requests, please contact us:

• Email: [email protected]
• Live chat: Click the chat button at the bottom right of the website (24/7)
• Response Time: Typically within 24–48 hours

We are always committed to protecting your privacy. Reach out to us with any concerns — we are here to help.